IT Consulting

The iPhone version of Call Control for BroadSoft BroadWorks have now also been updated to support R18 and was released to the App Store over the weekend.

This update (v1.38) also features a few UI changes related to iOS5 (mostly new colors) and some text changes.

The Android version of Call Control for BroadSoft BroadWorks v1.04 is now available at the Android Market. This update introduces

- support for BroadWorks R18 (and while at it, also R13)
- a few UI improvements related to devices with large displays (Galaxy Nexus and tablets)
- “display options” for Enterprise contacts (control of display and sort order of contacts)

Working with apps that rely on OCI communication, it’s often a good help to know how reliable the EWS is responding to your app’s requests – so that when users are complaining you’ll be able to sort away those support requests that are really related to reliability issues on the server side.

Checking the ability to answer on e.g. port 2208 is fine, but not a good picture of the fairly complicated mechanism that handles a complete OCI session – being a big fan of Smokeping, I put together a quick perl script that does a complete OCI login and logout session and then reports the time it took.

Using that on e.g. BroadSoft’s sandbox, Smokeping provides me with graphs like this:

The Smokeping Probe wrapper is at OCITester.pm and the script that does the actual checking is ociping.pl

(note that the Probe wrapper assumes ociping.pl to be available as /usr/local/bin/ociping.pl)

To use it you will need to add:

*** Probes ***
+ OCITester


to the Probes section of the Smokeping config and then for each target something like this:

++ ewsxdpexample
probe = OCITester
username = yourownusername@xdp.broadsoft.com
password = yourownpassword
menu = ews.xdp.broadsoft.com
title = ews.xdp.broadsoft.com (199.19.193.54) OCI
host = 199.19.193.54

Feel free to use it as you see fit – and if you do, note that it’s made available as “beerware”

Call Control for BroadWorks v1.02 is now available on the Android Market. Besides a few stability fixes, this version includes

- CommPilot Express profile selection
- Simultaneous Ring (personal) settings
- Calling Line ID Delivery Blocking setting
- New tab with Enterprise Directory – and the Personal Phone List (if populated) is now used as favorites (star key on the keypad).
- Redial – the keypad now remembers the last number dialed (or gets it from the call log when started the first time).

Updated 20110825: Yesterday I pushed a small update – to 1.03 – which contains a stability bugfix….
Updated 20110905: Pushed another small update today- to 1.03 – fixing intermittent extension/mobile mixup in the Enterprise directory and display of un-assigned services…

Call Control v1.01 is finally available at the Android Market – like it’s iPhone sibling, it allows you to originate calls from your Android phone through your BroadSoft BroadWorks powered desk phone and enables easy control of Remote Office, BroadWorks Anywhere, DND and Call Forwarding settings while on the move.

It also supports joining/unjoining of any call centers you are a member of as well as access to your desk phones call log.

The price will be $6 but until June 8, it can be yours for only $1. The direct link to the app is https://market.android.com/details?id=com.winther.callcontrol

Note to beta testers: The version on Android Market is equivalent to build 650.

Remote Office allows you to originate calls from your Android through your BroadWorks powered desk phone and enables easy control of Remote Office, DND and Call Forwarding settings while on the move.
It also supports joining/unjoining of any call centers you are a member of as well as access to your desk phones call log.

Remote Office works with the Xtended Marketplace of BroadSoft – utilizing the integration of marketplace with the affiliated service providers to validate user account information and automatically configure the App (and thereby reducing support needs).

If you are with a service provider and would like to see how the Remote Office App works with your BroadWorks system, fell free to request an activation code from support@winther.dk (please include username and OCI Hostname that it should work with)…..

Remote Office for iPhone have just been updated to v1.32 and now

- handles transfer of incoming calls (via keypad) *)
- includes basic Call Center support (join / unjoin the Call Centers you are a member of)

v1.32 also includes these bug fixes:
- Fixes a bug that could crash the app when viewing the call log and some entries have a timestamp in GMT 0.
- Faster startup, and also fixes an issue with the app hanging for 30s at startup

And as usual: If you are with a service provider that have not yet signed up for an Xtended Marketplace with BroadSoft and would like to see how the RemoteOffice App works with your BroadWorks system, drop me a note (at kim@winther.dk)…..

*) The service “Call Transfer” must be assigned to your account in order to be able to transfer calls…..

Version 1.32 of the iPhone Call Control (for BroadWorks) is released and available from the App Store

v1.32 now
- includes basic Call Center support (join / unjoin the Call Centers you are a member of)
- handles transfer of incoming calls (via keypad) *)

Call Centers
All Call Centers that you account is a member of are listed in the Settings screen, and if the admin have allowed you to join/unjoin the Call Centers, you will be able to do so.

Transferring a call
When the Call Control app is started while in a call, the Call Status screen will be displayed:

If the active call was an incoming call, the Transfer button will be visible – and when pressed – a keypad is shown on which you can enter the number you wish to transfer the call to.

*) The service “Call Transfer” must be assigned to your account in order to be able to transfer calls…..

I will be attending the Mobile World Congress in Barcelona (14-17 feb, 2011) – if you like to meet to discuss a branded version of the Call Control app or maybe just see a demo of the coming version of Call Control for Android – please drop me a note at kim@winther.dk

Happy Thanksgiving to everyone celebrating!
If you’ve been considering trying out the Call Control App, now is a good time to get it, as it’s just been put on Thanksgiving Sale – Only $1 until sunday! (Normal price is $6)….