Basic Call Center support
- January 31st, 2011
- By Kim Winther
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update February 6, 2012:
Please see http://nomadiccircle.com/news/ for up to date news on the Call Control app……
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Version 1.32 of the iPhone Call Control (for BroadWorks) is released and available from the App Store
v1.32 now
- includes basic Call Center support (join / unjoin the Call Centers you are a member of)
- handles transfer of incoming calls (via keypad) *)
Call Centers
All Call Centers that you account is a member of are listed in the Settings screen, and if the admin have allowed you to join/unjoin the Call Centers, you will be able to do so.
Transferring a call
When the Call Control app is started while in a call, the Call Status screen will be displayed:
If the active call was an incoming call, the Transfer button will be visible – and when pressed – a keypad is shown on which you can enter the number you wish to transfer the call to.
*) The service “Call Transfer” must be assigned to your account in order to be able to transfer calls…..




